Returns
You have the option to register and return your order free of charge through our returns portal within 30 days of receipt.
Free returns do not apply to Switzerland and Liechtenstein.
Free items are only free if the order conditions are met. If all paid items are returned and the free item is kept, the retail price of the free item will be charged.
Register your return in our returns portal and receive your free GLS return label.
Returns portal
Please pack the items carefully, preferably in their original packaging.
Please note: Items that have already been washed or that have been custom-embroidered cannot be returned.
Take the parcel to a GLS parcel store and post it free of charge with our return label.
Please keep the return receipt in case you have any queries.
Upon receipt of your return, the outstanding amount will be refunded to you. The refund will be made via the payment method you have chosen.
