Returns
You have the option of returning your order free of charge within 30 days of receipt*. Please note that free returns are only possible with the use of our return labels below. A return or exchange of already washed items or individually embroidered goods is excluded!
*Excluded from this are the countries Bulgaria, Romania and Switzerland
Fill out the return form and enclose it with the package.
Pack the item carefully, preferably in the original packaging.
Create your free return label in the GLS returns portal
If you do not have a printer, you can download a QR code via the returns portal, which you can then use to print out the returns label directly in the parcel store.
Take the parcel to GLS and post it free of charge with our return label.
Please keep the return receipt in case you have any queries.
Upon receipt of your return, the outstanding amount will be refunded to you. The refund will be made via the payment method you have chosen.
