Shipping policy
1) Prices and terms of payment
1.1 Unless otherwise stated in the seller's product description, the prices quoted are total prices that include statutory VAT. Any additional delivery and shipping costs will be indicated separately in the respective product description.
1.2 For deliveries to countries outside the European Union, additional costs may be incurred in individual cases for which the seller is not responsible and which are to be borne by the customer. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs may also be incurred in relation to the transfer of funds if the delivery is not made to a country outside the European Union but the customer makes the payment from a country outside the European Union.
1.3 Various payment options are available to the customer, which are indicated in the seller's online store right at the start of the order process.
1.3.1 If advance payment has been agreed, payment is due immediately after conclusion of the contract.
1.3.2 If a payment method offered via the payment service "Shopify Payments" is selected, payment is processed by the payment service provider Stripe Payments Europe Ltd, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter "Stripe"). The individual payment methods offered via Shopify Payments are communicated to the customer in the seller's online store. Stripe may use other payment services to process payments, for which special payment terms may apply, to which the customer may be informed separately. Further information on "Shopify Payments" is available on the Internet athttps://www.shopify.com/legal/terms-payments-de.
1.3.3 In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna in each case:
- Invoice: The payment period is 30 days from dispatch of the goods/ticket/ or, in the case of other services, provision of the service. You can find the terms and conditions for purchase on account for deliveries to Germany at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 and for deliveries to Austria at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_at/invoice?fee=0.
- Installment purchase: With Klarna's financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least EUR 6.95) or under the conditions otherwise specified in the checkout. The installment payment is due at the end of each month after Klarna has sent you a monthly invoice. Further information on installment purchases, including the general terms and conditions and the European standard information for consumer credit, can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account
- Immediately: Your account will be debited immediately after placing the order.
- Direct debit: Your account will be debited after the goods have been dispatched. You will be informed of the time by e-mail. (Please only list payment methods here that you offer).
1.3.4 If the credit card payment method is selected, the invoice amount is due immediately upon conclusion of the contract. The credit card payment method is processed in cooperation with PAYONE GmbH, Lyoner Str. 9, 60528 Frankfurt/Main, Germany, which the seller authorizes to collect receivables on his behalf. PAYONE GmbH collects the invoice amount from the customer's specified credit card account. The credit card will be debited immediately after the customer order has been sent in the online store. Even if the payment method of credit card payment via PAYONE GmbH is selected, the seller remains responsible for general customer inquiries, e.g. regarding goods, delivery time, dispatch, returns, complaints, revocation declarations and returns or credit notes.
1.3.5 You can pay with Apple Pay as part of the order process. To do so, you must confirm the payment via the "Apple Pay" service on a supported Apple end device in compliance with verification steps. Apple Pay uses the payment data you have stored in the Apple Wallet app for the transaction. Further information can be found at https://support.apple.com/de-de/HT201469
1.3.6 You can pay with Google Pay as part of the order process. To do this, you must confirm the payment via the "Google Pay" mobile app on a supported end device by following the verification steps. Google Pay uses the payment data you have stored in the app for the transaction. Further information can be found at https://support.google.com/pay/merchants/answer/6345242?hl=de
1.3.7 PayPal
Just a few steps to payment:
1. Select "PayPal" as the payment method at the checkout.
2. You will be redirected to the PayPal website to process the payment.
3. If you are already a PayPal customer, you can log in with your PayPal user data and initiate the payment.
If you do not yet have a PayPal account, you can create a PayPal account and then confirm the payment. It is not necessary to set up a PayPal account for the payment methods direct debit via PayPal, credit card via PayPal and purchase on account via PayPal.
4. You will then be redirected back to us (www.xyz.de).
2) Delivery and shipping conditions
2.1 Unless otherwise agreed, goods shall be delivered to the delivery address specified by the customer. The delivery address specified in the seller's order processing is decisive for the transaction. Notwithstanding this, if the payment method PayPal is selected, the delivery address provided by the customer to PayPal at the time of payment shall be decisive.
2.2 If the transport company returns the shipped goods to the seller because delivery to the customer was not possible, the customer shall bear the costs for the unsuccessful shipment. This does not apply if the customer is not responsible for the circumstance that led to the impossibility of delivery or if he was temporarily prevented from accepting the service offered, unless the seller had notified him of the service a reasonable time in advance. Furthermore, this does not apply with regard to the costs for the return shipment if the customer effectively exercises his right of withdrawal. If the customer effectively exercises his right of withdrawal, the provision in the seller's withdrawal policy shall apply to the return costs.
2.3 Self-collection is not possible for logistical reasons.
2.4 Vouchers are sent to the customer as follows
- by e-mail
