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Vossen undertakes to accept the client’s order based on the terms specified on the website. In the event of typographic, printing or calculation errors on the website, Vossen is entitled to withdraw. The purchase contract is concluded when Vossen accepts the order by delivering the goods and/or by sending notification of delivery (= order confirmation). Consumers are permitted to withdraw under the terms of Austria’s Consumer Protection Act (KSCHG).

You have the right to withdraw from this contract within fourteen days without specifying a reason. The withdrawal deadline is fourteen days from the date on which you or some third party nominated by you who is not the carrier took receipt of the last goods. In order to exercise your right of withdrawal you must inform us by means of an explicit declaration (e.g. a letter sent by post, telefax or e-mail) of your intention to withdraw from this contract (specifying your name, address and, where available, your telephone number, telefax number and e-mail address). In order for the withdrawal deadline to be observed it is sufficient for you to have sent the notification that you intend to exercise your right of withdrawal before the date on which your right of withdrawal elapses.

The consumer has no right of withdrawal with regard to contracts for goods which are made to the customer’s specifications or which are clearly designed to meet personal needs.



If you withdraw from this contract we are required to reimburse all payments that we have received from you, inclusive of delivery costs (with the exception of additional costs incurred because you have chosen some type of delivery other than the cheapest standard delivery option that we offer) without delay and at latest within fourteen days from the date on which we receive the notification of your withdrawal from this contract.

To effect this reimbursement we will use the same method of payment that you used for the original transaction unless some other method is explicitly agreed with you. In no event will we charge you any fee for this reimbursement. We may refuse reimbursement until such time as the goods are returned to us or until you have furnished us with proof that you have returned the goods to us, whichever being the earlier.

You are required to return the goods to us or hand them over to us without delay and, in any event, within fourteen days of notifying us that you are withdrawing from this contract. The deadline will be deemed to have been met if you dispatch the goods before expiry of the fourteen-day deadline. We will bear the costs of returning the goods. You will only be required to meet the costs for any depreciation of the goods where this depreciation was caused by their inappropriate treatment during the course of examining their structure, properties and functions.


If you wish to withdraw from this contract, please complete this form and return it to:


Vossen GmbH & Co. KG, Vossenlände 1, A - 8380 Jennersdorf, Fax: +43 (3329) 400 - 175, E-mail: info@vossen.com

I/We* herewith withdraw from the contract I/we* concluded for:
the purchase of the following goods*: ___________________________________
the provision of the following service*:___________________________________
ordered on* / received on*: ___________________________________________
Name of consumer(s): _______________________________________________
Address of consumer(s):______________________________________________
Signature of consumer(s) only if paper notification is sent:
Date: _________________________________________

*Strike out where not applicable.


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